Evolv product Limited Warranty

Evolv provides a non-transferable warranty to the purchaser of an Evolv product’s purchased from an authorized Evolv reseller. Evolv warrants that the product will be free from defects in material and workmanship for 90 days (1 year for DNA products) commencing on the date of purchase.

Except where prohibited by applicable local law, this warranty is limited to the original purchaser and is non-transferable.

In general, this warranty means your Evolv product will operate in accordance with published technical specifications and in the operating environment for which it was intended for the length of the warranty period.

Remedies

Evolv's entire liability and your exclusive remedy for your Evolv product that is not operating in accordance with its published technical specifications is to repair or replace the product at Evolv's expense. This warranty obligation is conditioned upon the hardware being returned to Evolv or another place as directed by Evolv, with the original sales receipt and completed RMA form attached. You may be required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes, or other fees. Evolv may, at its discretion, provide new or equivalent-to-new refurbished parts in good working condition, or repair or replace the hardware returned to Evolv.

Any repaired or replacement hardware will be warranted for the remainder of the original warranty period.

Exclusions

This warranty does not cover problems or damage resulting from, but not limited to, any of the following:

Returning Your Product

In the event that you need to return your Evolv product for repair, Evolv will provide you with a Return Merchandise Authorization Form as well as return instructions. Do not return your product without prior approval from Evolv. Any product returned without a valid RMA Form will be refused and returned to the sender at the sender's expense.

Request a Return Material Authorization Form

To request an RMA Form email Evolv at helpdesk@evolvapor.com or use the 'Contact Us' link provided on this website